AI-based interpretation service breaks down barriers in professional communication
The internationalization of society is becoming increasingly visible in government offices, health centers, and various workplaces. It is a misconception to assume that English alone is sufficient in every situation. This creates a significant challenge: many life-critical matters may go unaddressed if a common language cannot be found.
When a customer service representative meets a client in a health center or social welfare office, the ability to communicate in one’s native language creates a sense of security. It is of paramount importance that the client truly understands what is being said to them.
Traditionally, interpreters have been used in these situations, but they are not always available, and costs can become high. Alongside the valuable work done by human interpreters, other solutions are needed. AI-assisted interpretation steps in here: it allows everyone to use their native language when the need is greatest.
Freely available translation services are not sufficient for demanding encounters between experts and clients. Boogie Dialogue offers a real-time interpretation service designed specifically for these situations. Unlike general free apps, Boogie Dialogue can be trained to master industry-specific terminology. It handles specialized vocabulary, diagnoses, and official guidelines in fields such as medicine, law, or occupational safety.
Special attention has been paid to data security, ensuring that client data is appropriately protected. Furthermore, the service prevents overlapping speech and ensures mutual understanding for both parties throughout the entire conversation.
“AI-based speech technologies are evolving rapidly. They enable the implementation of increasingly demanding dialogues between parties. The produced speech media is of very high quality—it is almost impossible to distinguish from a real human voice,” comments Erkki Lohiniva, Head of AI at Boogie Software.
Practical Examples of Benefits:
Example 1: Health Services. Ensures the client fully understands their diagnosis. The client can experience the entire care process and receive instructions in their native language, which increases the effectiveness of the treatment.
Example 2: Public Services. Navigating employment services or technical advisory becomes easier when complex official processes and general information can be handled without language-driven misunderstandings.
Example 3: Occupational Safety. On construction sites with multiple nationalities, orientation and safety training can be conducted in each worker’s native language, helping to prevent accidents.
With Boogie Dialogue, experts and clients can converse naturally in over 100 languages. Additionally, automatic conversation recording and transcription ensure that both parties have a clear and reliable document of what was discussed. The service can even be set to provide alerts if an important topic has been left unaddressed.
“The Boogie Dialogue service enables a completely new way for public administration and companies to provide customer service across language barriers,” Lohiniva adds. “It utilizes leading speech technologies so that clients always have access to the best AI-based solutions on the market, such as Microsoft, Google, and Amazon.”
With modern technology, the language barrier is no longer an insurmountable obstacle, but a hurdle that can be removed. When professional-grade AI interpretation is utilized, meetings become more efficient and misunderstandings are minimized.